Mower Questions? We've Got Answers

Fast answers to your most common lawn mower questions — from sizing and shipping to warranties and returns. Everything you need to shop confidently.

Warranty Program

What warranty do you provide?

We provide a written Limited Warranty that covers defects in materials and workmanship under normal use for the period stated on the product page or included documentation.

When does the warranty start, and how long does it last?

Coverage typically begins on the purchase or delivery date (as stated in the warranty) and lasts for the duration listed for that specific item.

What is covered under the warranty?

Covered issues generally include manufacturing defects and functional failures that occur during normal, intended use within the warranty period.

The warranty usually excludes normal wear and tear, accidental damage, misuse/neglect, improper installation/maintenance, cosmetic damage that doesn’t affect function, and damage caused by unauthorized modifications or repair.

What do I need to submit a warranty claim?

You’ll need proof of purchase (order number/receipt) and information that helps us evaluate the issue (photos/video and product identifiers like model/serial number if available)/

If my claim is approved, what remedy do you offer (repair/replacement/refund)?

Approved claims are typically resolved by repair or replacement, and in some situations a refund may be offered depending on what is commercially practicable and the warranty terms.

Do I have to use your parts or service provider to keep my warranty valid?

In general, warranties can’t require you to use a specific brand of parts or a specific service provider to keep coverage unless the item/service is provided free under the warranty or a specific waiver applies.

Returns & Exchanges

What is your return window?

We accept returns within 30 days of delivery (based on the carrier’s tracking confirmation), unless a different timeframe is stated on the product page.

Do you offer exchanges?

Yes—exchanges are available within the same return window, subject to stock availability and eligibility requirements (condition, packaging, and proof of purchase).

What items are eligible for return or exchange?

Eligible items must be unused, in original condition, and returned with all original packaging, accessories, manuals, inserts, and any included freebies.

What items are not returnable or exchangeable?

We don’t accept returns/exchanges for items marked “Final Sale,” gift cards, or products that show signs of use, damage, missing parts, or altered/installed condition (unless the return is due to our error or a verified defect).

How do I start a return or exchange?

Contact our support team with your order number, the item(s) you want to return/exchange, and the reason; we’ll confirm eligibility and provide the next steps and return instructions.

Do I need the original box and packaging?

Yes—original packaging is required to help protect the product in transit and ensure the item is received in resellable condition (or properly assessed if defective).

Who pays for return shipping?

If you’re returning due to a defect, damage in transit, or we shipped the wrong item, we’ll cover return shipping or provide a prepaid label; for “changed mind” returns, the customer typically covers return shipping.

Can I exchange for a different item or a different price?

Yes—if you want a different item, we can process it as an exchange when possible, or as a return plus a new order; if there’s a price difference, you’ll pay the difference or we’ll refund the difference (depending on the final selection).

What if my item arrives damaged or I received the wrong item?

Report it within 48 hours of delivery with photos of the item, packaging, and shipping label so we can resolve it quickly with a replacement, exchange, or refund.

How long do refunds take?

Once your return is received and inspected, refunds are typically processed within 3–7 business days, and your bank may take additional time to post the credit to your original payment method.

Are shipping fees refundable?

Original shipping fees are generally non-refundable for standard returns, but may be refunded if the return is due to our error, a verified defect, or a shipping damage case.

What if my return is rejected after inspection?

If the item is returned used, incomplete, damaged, or outside the return window, we may deny the refund/exchange; we can either ship the item back to you (shipping cost may apply) or offer an alternative resolution when appropriate.