Effective: March 1, 2026
Last Updated: March 1, 2026

MetroMiix (“we”, “us”, “our”) operates metromiix.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site, purchase premium riding lawn mowers, zero-turn mowers, lawn tractors, or contact our team.

By using MetroMiix, you consent to our privacy practices described below.

1. Information We Collect

1.1 Personal Information You Provide

  • Order Information: Name, shipping/billing address, email, phone (+1 306-5609900 area), payment details

  • Account Creation: Username, password, shipping preferences

  • Customer Support: Order numbers, mower serial numbers, service requests sent to support@metromiix.com

  • Contact Forms: Inquiries to contact@metromiix.com or sales@metromiix.com

1.2 Automatically Collected Information

  • Technical Data: IP address, browser type, device info, operating system

  • Usage Data: Pages visited, time spent, referral sources, search terms

  • Location Data: Approximate location (state/city level) for US sales tax calculation

  • Cookies: Shopping cart persistence, site preferences, analytics

1.3 Payment Information

We never store full credit card numbers. All payments process securely through PCI-compliant providers (Visa, Mastercard, Amex, Discover, PayPal).

2. How We Use Your Information

Purpose Information Used Legal Basis
Process & ship orders Name, address, payment Contract performance
Calculate US sales tax Shipping address Legal obligation
Provide customer support Email, phone, order details Legitimate interest
Send order confirmations Email Contract performance
Marketing emails (opt-in) Email Consent
Fraud prevention IP, device data Legitimate interest
Site improvements Usage analytics Legitimate interest
 
 

3. Who We Share Data With

We never sell your personal information.

Limited Sharing Only:

• Shipping carriers (FedEx, UPS) → Name, address, phone for delivery
• Payment processors → Payment details (never stored by us
•Tax compliance tools → Address for sales tax calculation
• Legal authorities → Only if required by law

4. Cookies & Tracking Technologies

Cookie Type Examples Purpose Duration
Strictly Necessary woocommerce_cart Shopping cart, checkout Session
Performance _ga, _gid Google Analytics 2 years
Functionality wp-settings Site preferences 1 year
Targeting ads_id Retargeting ads 90 days
 
 

Manage Cookies:

  • Browser settings → Clear cookies

  • Email footer → Unsubscribe link

  • Contact support@metromiix.com → “Cookie Opt-Out”

5. Your Privacy Rights (US Customers)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your account and data

  • Opt-out of marketing emails

  • CCPA (California): Request data disclosure or deletion

How to exercise rights: Email support@metromiix.com with subject “Privacy Request – [Your Full Name]”. Response within 30 days.

6. Data Security Measures

✓ SSL/TLS encryption (https://metromiix.com)
✓ PCI-DSS compliant payment processing
✓ Secure cloud hosting with firewalls
✓ Employee access limited by role
✓ Regular security audits
✓ Data retention: 7 years (tax compliance)

7. Children’s Privacy

MetroMiix sells lawn equipment to adults only. We do not knowingly collect data from children under 13 (COPPA). Parents can contact us to remove child data.

8. International Data Transfers

US Customers Only: MetroMiix ships within the United States exclusively. No international data transfers occur.

9. Third-Party Links

Our Site links to manufacturer websites and payment gateways. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

Minor updates posted here. Major changes emailed to customers with 30 days notice. Continued use = acceptance.

11. Contact Information

Privacy Questions?
Email: support@metromiix.com
Phone: +1 306-5609900 (Mon-Fri, 9AM-6PM EST)
Mail: MetroMiix Customer Support, 5350 W Virginia Ave, Lakewood, CO 80226, United States

Privacy Officer: privacy@metromiix.com (forwards to support)